Question 1

How can I book the holiday apartment?

Accepted Answer

You can book directly through our website or through booking platforms such as Airbnb and Booking.

Question 2

When is check-in and check-out?

Accepted Answer

Check-in is possible from 2:00 p.m. and check-out is until 11:00 a.m. Please contact us if you would like to check in earlier or check out later - we will check if this is possible.

Question 3

How does check-in work?

Accepted Answer

Our check-in is straightforward and takes place via a smart lock. You will receive an individual access code in good time before your arrival.

Question 4

Is there parking available?

Accepted Answer

Yes, there is free parking directly on site.

Question 5

Are bed linen and towels included in the price?

Accepted Answer

Yes, bed linen and towels are included for your stay.

Question 6

Can we bring our bikes? Is there a place to park them?

Accepted Answer

Yes, you are welcome to bring your bikes! We have a shared bicycle parking area that you can use during your stay. Please note that we cannot accept liability for parked bicycles.

Question 7

What kitchen equipment is available?

Accepted Answer

Our holiday apartments have a well-equipped kitchen. Here you will find a coffee machine, kettle, stove, microwave and all necessary cooking utensils.

Question 8

Is there WiFi in the apartment?

Accepted Answer

Yes, there is free WiFi in all our holiday apartments.

Question 9

Are there supermarkets nearby?

Accepted Answer

Yes, there are several supermarkets nearby so you can easily do your shopping for your stay.

Question 10

Which restaurants do you recommend nearby?

Accepted Answer

Each of our apartments contains an information folder with personal recommendations for Carinthia. In it you will find tips on restaurants, sights and excursion destinations in the region, which we have compiled from our own experience.

Question 11

Can I bring my pet?

Accepted Answer

Unfortunately, pets are not allowed in our apartments. This is for the comfort and consideration of all guests, especially allergy sufferers who prefer pet-free accommodation. We thank you for your understanding.

Question 12

Are there any special house rules I need to follow?

Accepted Answer

We ask you to keep noise to a minimum. Thank you for your understanding and consideration

Question 13

Can I rent the apartment for a longer period?

Accepted Answer

Yes, longer stays are possible upon request. Simply ask us about special conditions.

Question 14

Is there a possibility to store luggage if I leave later?

Accepted Answer

Subject to availability, we are happy to store your luggage if you depart later.
Please note that we accept no liability for items left behind or abandoned, especially bicycles.

Question 15

What are the cancellation policies for direct bookings?

Accepted Answer

Our cancellation policy is fair and balanced to offer our guests as much planning security as possible while also covering short-term cancellations.

Free cancellation is possible up to 7 days before arrival .

6 to 3 days before arrival: 50% of the total price

From 2 days before arrival , in case of no-show or early departure: 90% of the total price

In the case of understandable, unforeseen events (e.g. illness or emergencies), we strive to find a fair and individual solution .

In this case, please contact us directly and as early as possible .

Frequently Asked Questions APARTMENT KLAGENFURT

Frequently Asked Questions
APARTMENT KLAGENFURT